Delivery is usually made by Next Day Courier. If your parcel cannot be delivered within 2 attempts, redelivery charges may apply. Please allow 3-5 working days for dispatch and delivery. In the unlikely event your order could be delayed any longer than this for any reason, we will contact you by e-mail or phone. If you require this parcel for a particular deadline, it is always worth contacting us once the order is placed and we will endeavour to do what we can to assist with this, but not guaranteed.

Whilst House Of Tack will make every effort to liaise with customers and with couriers in order to resolve any delivery difficulties, in the event of a parcel being returned due to non-delivery, additional delivery costs may be charged in order to complete any subsequent redelivery. If you have any query regarding a delivery issue please contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it.. All parcel queries must be reported within 28 days from order date.

Returns Policy

If you Return your item(s) to us within 28 days of receipt, in unsoiled, undamaged and unused condition, we will happily Refund or Exchange them for you. This includes all tags still being attached and returned in the product packaging in which the items were sent out in. Please do not apply postal stickers directly on to the product packaging. E.g, footwear boxes, rug bags etc. In the event of these terms not being adhered to, we may be forced to deduct from your refund/exchange. Sale/Clearance items can't be returned for a refund or a exchange.

Refunds within the statutory period are made in line with the Consumer Contract Regulations.

Send Returns by any method you choose.

Please send all Returns to:

House Of Tack,
Rhippinllwyd,
Sarnau,
Llandysul,
Ceredigion,
SA44 6QT.

It is essential that you include a covering note with your parcel, telling us:

Your Original Order Number

Your Name, Contact Phone Number & Email Address

Whether you would like a Refund or an Exchange (and what you might require in exchange)

We strongly advise customers to obtain proof of postage from the Post Office, as in the extremely unlikely event of the item(s) not reaching us, this would be required in order for you to claim compensation. Return costs will be covered by the buyer.

Exchanges are subject to stock availability. Please ring or email us for up to date stock. Again all exchanges will need to be in unsoiled, undamaged and unused condition with tags attached and original undamaged packaging.

For Exchanges, please can contact us either by email or phone. The cost will usually be the rate of the Original Postage Cost (items originally sent postage free excepted). Please email us, This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any queries regarding exchange postage costs. Payment of a standard delivery charge of £5.99 will be required to send you your replacement item(s).

If you think you have received an incorrect item, faulty item or have items missing from your delivery, please contact us by E-Mailing This email address is being protected from spambots. You need JavaScript enabled to view it.. In regards to incorrect/missing items, this needs to be within 3 days of receipt of delivery. We will then be able to advise on the best way to proceed. Usually, this will involve the item being returned to our Returns Department for Inspection and verification of the fault prior to dispatching any replacements or issuing any refund. Please contact us prior to making any Return. We regret that we are unable to issue any replacements or refunds until we have verified the fault.

If you do not contact us before returning a faulty/incorrect item then unfortunately we will only be able to reimburse you for your own cost of postage to the maximum value of £5.99. We know dealing with a faulty item can be an annoying inconvenience for you, so please be assured that our team are here to help you and always aim to resolve issues as quickly and easily as we can. Often the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue.

Where incorrect or faulty items are verified, House Of Tack will cover the costs. Any return postage costs will need to be agreed beforehand with our Returns Department to ensure this will be reimbursed.

In order to minimise potential fraud, all refunds will be made via the original payment method. Refunds may take up to 5 working days to appear back in your account.